Thank you for shopping with Gig Life Supply Co. I am committed to providing you with excellent service and ensuring a smooth shipping experience. Please read my shipping policy carefully before making a purchase.

Shipping Locations

I am pleased to offer international shipping to the EU, USA, and various other destinations worldwide. Please note that shipping costs and delivery times may vary based on the destination.

Shipping Charges

Shipping charges are calculated at checkout based on the items in your order, as well as the delivery destination. You will be provided with an estimated shipping cost during the checkout process.

Delivery Times

Estimated delivery times are provided at checkout. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as customs processing delays and local postal service efficiency. I run this shop along with being a full time lighting tech so there may be shipping delays when I am busy.

Import Duties and Taxes

When shipping internationally, please be aware that your order may be subject to import duties, taxes, and other fees levied by the destination country. These charges are typically collected by the courier or customs agency upon delivery.

Important: The customer is solely responsible for paying all import duties, taxes, and additional charges that may apply. I have no control over these charges and cannot predict their amount. It is your responsibility to check with your local customs office for more information on potential import duties and taxes.

Customs Declarations

All international orders will include a customs declaration form that states the value of the items purchased. The declared value will reflect the total price paid for the items. We cannot mark orders as “gifts” or undervalue the contents of the shipment to avoid customs charges.

Delays Due to Customs

Please be aware that customs processing times can vary significantly between countries. Any delays caused by customs clearance procedures are beyond our control. We recommend that you contact your local customs office for further information regarding customs policies and procedures in your country.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment online.

Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us immediately at hello@giglifesupplyco.uk with your order number and details of the issue. We will work with the shipping carrier to resolve the matter as quickly as possible.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at: hello@giglifesupply.co.uk